Resume review · CS
Customer success resumes are judged on retention, expansion, and account health, generic 'managed accounts' language signals junior work.
No credit card required · Recruiter intelligence + ATS analysis
Recruiter intelligence
Different recruiters weight different signals. CS resumes are read very differently by startup recruiters, enterprise recruiters, and hiring managers, knowing the difference matters.
ATS intelligence
Generic ATS guidance won't get you screened in. The terms that matter, the language recruiters expect, and the formatting risks unique to this role.
Recruiters and ATS systems screen for these specific terms. Missing them quietly removes candidates from consideration.
Strong action verbs that signal ownership and outcome. Generic language reads as junior or inflated.
Common mistakes
The patterns that cause recruiters to discount the candidate, and how to fix each one.
Generic 'managed accounts' without retention numbers
Support-coded bullets in a strategic CSM resume
Before / after transformations
Each rewrite shows what changed, why it reads stronger, and the recruiter signals that were missing before.
Before
Managed a portfolio of customers and supported them with their needs.
After
Owned a $24M ARR book across 32 enterprise customers (avg $750K ACV). Delivered 118% NRR and 96% GRR FY25. Led 8 multi-stakeholder expansions averaging $180K each.
Why this is stronger
Hits every primary screening signal, book size, NRR, GRR, expansion specifics, in the first sentence.
Recruiter signals added
Startup vs enterprise
The same experience reads very differently to startup founders and enterprise recruiters. Match your language to your target.
Resume language signals
Resume language signals
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