ATS checker · CS

Recruiter-specific terminology

Customer Success ATS Intelligence

Most ATS guidance is generic, recruiters in customer success screen for specific terminology, operational language, and scope signals. Here's what actually matters.

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ATS terminology

The terminology recruiters actually search for in customer success resumes

Hand-curated by role. These aren't generic keywords, they're the language recruiters and ATS systems weight most for this specific role.

Critical terminology for customer success resumes

Recruiters and ATS systems screen for these specific terms. Missing them quietly removes candidates from consideration.

NRRGRRnet retentioncustomer successQBRsuccess planhealth scoringexpansionrenewal

Operational language recruiters expect

Strong action verbs that signal ownership and outcome. Generic language reads as junior or inflated.

retainedexpandedrenewedowned book ofled QBRdrove adoption

Formatting risks to avoid

  • Account logo walls
  • Skill bars
  • Two-column scramble

Commonly omitted signals

  • Book size in ARR
  • NRR and GRR percentages
  • Renewal rate
  • Industry vertical

Searchable skills

Recruiter-searchable skills for customer success

These are the named tools, frameworks, and concepts recruiters search for explicitly. Missing the relevant ones quietly removes you from consideration.

GainsightChurnZeroCatalystSalesforceLookerQBRsuccess planninghealth scoringMEDDIC

Only list what you've actually shipped or used. ATS systems reward keyword alignment, but recruiters discount unsupported claims , cross-reference each skill in at least one bullet.

Common mistakes

ATS mistakes specific to customer success resumes

Generic 'managed accounts' without retention numbers

Why it matters: CS hiring is brutally quantitative, without NRR, the resume can't be evaluated.
Fix: State book size in ARR, NRR%, GRR%, and gross retention rate for the most recent year.

Support-coded bullets in a strategic CSM resume

Why it matters: Hiring managers can't distinguish strategic CSMs from senior support without language signals.
Fix: Lead with 'owned', 'expanded', 'renewed', not 'helped', 'supported', 'responded'.

Before / after

See an ATS-optimized rewrite for this role

Each rewrite shows the recruiter signals added and the approximate ATS lift.

Before

Managed a portfolio of customers and supported them with their needs.

After

Owned a $24M ARR book across 32 enterprise customers (avg $750K ACV). Delivered 118% NRR and 96% GRR FY25. Led 8 multi-stakeholder expansions averaging $180K each.

Why this is stronger

Hits every primary screening signal, book size, NRR, GRR, expansion specifics, in the first sentence.

Recruiter signals added

  • Book scale ($24M)
  • Account count and ACV
  • NRR (118%)
  • GRR (96%)
  • Expansion outcomes
+28 keyword alignment, +30 recruiter readability(estimated, see your resume for an actual score)
Customer Success ATS

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